This policy explains how returns and refunds work at Pounce Alerts TCG (Pounce Alerts, ABN 69 474 045 566).
Your rights under the Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits your rights under the ACL. You can find more information at accc.gov.au.
Faulty, damaged or incorrect items
If an item arrives damaged, faulty, or isn't what you ordered, please contact us at [email protected] as soon as possible — ideally within 7 days of delivery — with your order number and photos. We'll arrange a replacement, repair or refund as required by the ACL, and cover reasonable return shipping costs.
Change of mind
We accept change-of-mind returns within 14 days of delivery for items that are unopened, factory-sealed and in their original condition. Return shipping for change-of-mind returns is paid by you, and the refund covers the item price only.
Because the contents of booster packs and boxes are random, we can't accept change-of-mind returns for opened or unsealed products, or for products whose shrink-wrap or seal has been removed or damaged after delivery.
Pre-orders
You can cancel a pre-order for a full refund at any time before it is dispatched by emailing us. If a release is delayed, reduced in allocation or cancelled by the publisher or distributor, we'll let you know and offer a full refund.
How to start a return
- Email [email protected] with your order number and the reason for the return.
- We'll confirm the return and send you the return address. Please don't send items back without contacting us first.
- Use a tracked service and pack items securely; we can't be responsible for returns lost or damaged on the way back to us unless the return is for a faulty or incorrect item.
Refunds
Approved refunds are made to the original payment method, usually within 5 business days of us receiving and inspecting the return. Your bank or card provider may take longer to show the funds.