This policy explains how Pounce Alerts TCG (Pounce Alerts, ABN 69 474 045 566) ships orders.
Where we ship
We currently ship to addresses within Australia only, including PO Boxes and parcel lockers. We don't ship internationally at this time.
Dispatch times
- In-stock orders are usually dispatched from Sydney within 1–3 business days of payment clearing.
- Pre-order items are dispatched as soon as possible after we receive stock, which is usually on or shortly after the release date. Release dates are set by publishers and distributors and may change.
- If an order contains both in-stock and pre-order items, we may hold the whole order until everything is available unless we agree otherwise with you.
Shipping costs and methods
Shipping costs are calculated and shown at checkout before you pay. Orders are sent with a tracked service, and we'll email you the tracking details once your order is dispatched. Higher-value orders may require a signature on delivery.
Packaging
Sealed products are packed with protective padding in sturdy boxes to reduce the risk of damage in transit.
Delivery times
Delivery estimates are provided by the carrier and aren't guaranteed. Delays can happen during peak periods, severe weather or other events outside our control.
Lost or damaged parcels
If your parcel arrives damaged, please contact us within 7 days of delivery with photos of the packaging and the product. If tracking shows no movement for an extended period, contact us and we'll lodge an investigation with the carrier. We'll work with you on a replacement or refund in line with our Returns & Refunds policy and your rights under the Australian Consumer Law.
Incorrect addresses
Please check your delivery address carefully at checkout. If a parcel is returned to us because of an incorrect or incomplete address, we may need to charge the cost of re-sending it.
Contact
Questions about shipping? Email [email protected].